I'm Kyle, a fervent advocate for elevating customer operations with a decade-long journey in crafting and implementing strategies that resonate with both Fortune 500 giants and ambitious startups on the fast track. Being a creative mind with a knack for data-driven leadership, I thrive on optimizing workflows to empower scaling teams in fiercely competitive markets. 

Throughout my career, I've had the honor of steering teams to prestigious accolades like Forbes 5 Star, Webby Awards, Newsweek America's Best Customer Service, and the coveted HelpScout B2C Customer Service Award. 

Currently at Honey (a recent addition to the PayPal family), I'm in charge of global customer support reporting and analytics, where I've sliced resolution times in half and amped up the CSAT score by a solid 11%. 

Beyond the numbers, I've championed diversity and inclusion, playing a part in establishing Honey's first Asian, Asian American, Pacific Islander (AAPI) employee resource group. 

When not immersed in the world of customer success, you'll find me experimenting in the kitchen (yes, I did the whole culinary school dropout thing), teeing off on the golf course, cheering on LA sports teams, staying ahead of trends, and most importantly, enjoying quality time with my mini sidekick, Duke, the miniature schnauzer. 

If you're on the lookout for a dynamic customer success pro who blends a people-centric approach with a solid track record, I'd love to chat. Let's explore how I can contribute to the thriving success of your organization.