Turn Data Into Delight:
Customer Operations Analytics
“As a creative, data-driven leader, I excel at building and improving workflows to help scaling teams work smarter in competitive markets.”
About Kyle De La Fuente
Passionate Customer Success Advocate Driving F500 and Startup Success
Hey there, I'm Kyle—your go-to guy for customer operations.. With a decade of crafting strategies for big players and startups alike, I bring a creative touch and data-driven finesse to enhance workflows and satisfaction. Currently at Honey (now part of PayPal), I've slashed resolution times, boosted CSAT scores, and increased revenue. Let's talk about how I can elevate your organization's success!
Skills
Here are the areas of my expertise.
Data Visualization
Business Analytics
Workforce Management
Customer Experience Operations
Awards & Certifications
Take a look at some of my achievements
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Forbes 5 Stars
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The Webby Awards
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Newsweek America's Best Customer Service
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HelpScout B2C Customer Service Award
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Morning Brew Business Essentials Accelerator
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Harvard Business School - Credential of Readiness (CORe)
Interested in learning more about my qualifications and experience? Download my resume now to get the full picture of my professional background.
Get In Touch
EMAIL ME
kyle.delafuente@gmail.com
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